Terms of Service — Translatable

1. Acceptance of Terms

By creating an account or using Translatable, you agree to these Terms of Service. If you do not agree, do not use the platform. You must be at least 18 years old to register.

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

2. Description of Service

Translatable is a technology marketplace connecting clients who need certified translations with verified professional translators. We provide software, escrow payments, document tools, and workflow — we are not a translation agency and do not employ translators.

Translators are independent professionals. They are not employees, partners, or agents of Translatable. Each translator is responsible for their own certifications, work product, and tax obligations.

3. Client Terms

3.1 Account responsibilities

Provide accurate registration and profile information
Maintain the security of your login credentials
You are responsible for activity under your account

3.2 Document submission

You confirm you have the right to submit documents for translation
You are responsible for the accuracy and legibility of source documents
Do not submit unlawfully obtained or fraudulent materials

3.3 Payment

Payment is held in escrow until you approve delivery (or auto-approval applies)
You pay the quoted job price. Platform fees (15% individual, 10% enterprise) are deducted from the translator payout, not added to your charge
Refunds are handled per Section 8

3.4 Review and approval

You have 72 hours to review delivery before automatic approval, unless otherwise stated on the job
Up to 2 revision requests per job
Further disagreements use the dispute process in Section 9

4. Translator Terms

4.1 Verification requirement

Maintain valid credentials matching declared certification types
False or misleading credential claims may result in immediate suspension

4.2 Professional obligations

Deliver translations meeting professional standards for certified work
The Certificate of Accuracy is a legal attestation — you are personally responsible for accuracy
Disclose conflicts of interest that affect impartiality

4.3 Platform compliance

Use platform messaging until job completion — no off-platform contact sharing
Do not solicit clients to transact outside the platform for platform jobs

4.4 Payout

Payouts are processed via Stripe Connect after escrow release
Complete Stripe onboarding before your first payout
Payout percentages follow the published tier schedule (approximately 75%–85% of job value)

5. Prohibited Conduct

All users must not:

Attempt to circumvent the platform for payment or communication
Harass, threaten, or abuse other users
Submit fraudulent documents, credentials, or payment information
Use the platform for money laundering or other illegal purposes
Reverse-engineer, scrape, or overload platform systems without permission
Create multiple accounts to evade suspensions or tier restrictions

6. Certified Translation and Legal Compliance

Important disclaimer

Translatable facilitates certified translations but does not guarantee acceptance by any government agency, court, or institution. Immigration, Refugees and Citizenship Canada (IRCC), provincial courts, and other authorities apply their own standards for translated documents.

Clients are responsible for confirming that the translation format, certification, and supporting documents meet the requirements of the specific institution receiving the submission.

Translatable is not liable for rejection, delay, or adverse outcomes arising from authority decisions about submitted translations.

7. Intellectual Property

Clients retain ownership of source documents
Translators retain rights in their work until delivery is approved and payment released
After approval and payment, clients receive rights to use the delivered translation
The Translatable platform, branding, and software remain our intellectual property

8. Refund Policy

Cancellation before translator work begins: full refund of escrowed funds
Cancellation after work begins: proportional refund based on completion
0% complete: full refund
1–50% complete: partial refund proportional to incomplete work
Over 50% complete: no refund except via dispute resolution
Disputed deliveries are handled under Section 9
Approved refunds are returned to the original payment method within 5–10 business days

9. Dispute Resolution

First, open a dispute through the platform dispute system
Translatable mediates disputes and aims to respond within 3–5 business days
Platform decisions regarding escrow release are binding for payment distribution on the platform
For court proceedings, the courts of Ontario, Canada have exclusive jurisdiction
Disputes are resolved on an individual basis; class actions are waived to the extent permitted by law

10. Limitation of Liability

To the maximum extent permitted by Ontario law:

Our aggregate liability for any claim is limited to fees you paid to Translatable in the three months before the event giving rise to the claim
We are not liable for indirect, consequential, special, or punitive damages
We are not liable for translation outcomes affecting immigration or legal proceedings (see Section 6)
We are not liable for outages or errors of third-party services (Stripe, cloud providers, etc.)

11. Privacy

Your use of the platform is also governed by our Privacy Policy at translatable.online/privacy.

12. Account Termination

You may close your account at any time by contacting support
We may suspend or terminate accounts that violate these terms or applicable law
Active jobs at termination are handled through the dispute and escrow processes
Records are retained as described in the Privacy Policy

13. Changes to Terms

Material changes will be notified by email at least 30 days before the effective date
Continued use after the effective date constitutes acceptance
The current version is always available at translatable.online/terms

14. Contact

Legal notices: legal@translatable.online

General support: support@translatable.online